Repairs & Maintenance

In-House Specialist Workshop Hub

Musical Instrument Repairs & Maintenance

Keep your equipment playing perfect. From basic routine setups, restrings, and drum head changing, right through to complex structural work, our experienced in-house technicians provide the highest level of repair work and servicing for individual musicians, schools, and music services across the UK. Because we regularly maintain and service our own massive national instrument hire fleet, we know this equipment inside out and understand exactly what it takes to keep gear performing flawlessly under pressure.

Core Service Catchment: Providing instrument testing, tuning, and bench repairs for musicians across Newport, Cardiff, Cwmbran, Caerphilly, Pontypool, Bristol, and nationwide via secure transit courier tracking.

Our Repair Specialties

Woodwind & Brass

Precision care for Flutes, Clarinets, Saxophones, Trumpets, Cornets, and Trombones.

  • Pad replacement & leak regulation
  • Tenon recorking & joint adjustments
  • Sticky valve & slide alignment
  • Ultrasonic cleaning & hygiene flushes

Guitars & Orchestral Strings

Professional bench setups for Electric, Acoustic, and Bass Guitars, plus Violins, Violas, and Cellos.

  • Action, truss rod, and intonation setups
  • Fret leveling, crowning, and polishing
  • Nut/saddle replacement & re-stringing
  • Pickup installation & electronics cleaning

Drums & Concert Percussion

Complete professional servicing for drum kits, snare mechanisms, and symphonic concert percussion instruments.

  • Timpani head replacement & pedal calibration
  • Snare strainers, hardware repairs & dampening
  • Drumhead seating, tuning, and shell care
  • Xylophone, marimba, and Glockenspiel tuning

Keyboards, PA Gear & Hi-Tech

Technical diagnostics for electronic instruments, monitoring systems, and classroom audio infrastructure.

  • Digital piano key contact cleaning
  • PA speaker component testing & diagnostics
  • Amplifier crackle repair & socket replacements
  • School installation checks & servicing

Baseline Service Menu

While custom hardware faults or advanced structural fixes receive an exact bespoke quote upon assessment, we maintain clear baseline rates for our standard maintenance menu.

Category / Service Details & Inclusions Rate
Electric / Acoustic Restring Standard precision string replacement and quick instrument check. £15.00
Classical Restring Nylon string balancing, tie-block wrapping, and clean. £20.00
Floyd Rose Restring Locking tremolo bridge balancing and fine-tuner calibration. £25.00
Guitar Basic Service Includes full restring, intonation adjustment, and electronic hardware check. £40.00
Guitar Full Service Includes everything in basic service, plus precision fret dress and deep clean. £50.00
Woodwind Servicing Key adjustment, alignment configurations, pad assessments, and regulation. £60.00 - £120.00
Electrical Repairs Diagnostics and repairs for audio setups, wiring, and backline hardware components. £25.00 / hr
Timpani Servicing Professional mechanism calibration, frame checking, and fine tuning. £25.00 / hr
Drum Re-Heading Old skin removal, shell edge optimization, new head fitting, and seating. £5.00 / drum

Our Straightforward Repair Process

1

Get In Touch

Drop us an email or give our showroom team a call describing the issue with your gear.

2

Drop-Off or Shipping

Bring your instrument directly to our Newport hub (free parking available), or ship via courier.

3

Transparent Estimate

Our bench technicians inspect the item and provide a clear quote before any work begins.

4

Precision Fix

We carry out the repair using high-grade components and fully play-test your setup to confirm performance.

Extended Workshop Network

Our Extended Repair Network

Music technology, vintage electronics, and high-end orchestral restoration can occasionally require hyper-specialized attention. If your instrument requires an advanced structural overhaul or a niche component calibration beyond our immediate in-house service benches, you remain fully covered.

Ev-Entz maintains an active, thoroughly vetted roster of external master technicians, luthiers, and specialized engineering partners across the UK. We handle the secure packing, dispatch logistics, tracking, and final quality-testing controls on your behalf—ensuring your asset receives world-class treatment without any extra administrative hassle for you.

Specialist Gear Covered:

  • Vintage Synthesizers & Valves
  • Fine Orchestral Bow Rehairing
  • Major Woodwind Crack Repairs
  • Boutique Tube Amp Diagnostics

Workshop FAQs & Pricing Details

How much will my instrument repair cost?

Because every instrument's wear patterns and structural tolerances differ, we do not issue fixed generic prices online. We charge an honest baseline shop bench rate plus the cost of premium replacement parts. A clear, guaranteed estimate is always provided for your approval before our technicians begin any work.

Do I need to book an appointment to drop off gear?

No formal booking slot is needed for initial drop-offs. You can bring your equipment straight to our Crawford Street trade counter in Newport anytime during standard weekday operating hours. Our showroom support staff will log your specifications directly into our tracking management system.

What happens if an instrument is deemed unfixable?

If an entry-level student instrument has sustained catastrophic damage where the structural repair costs outpace the real cash value of the item, we will be completely honest with you. We will walk you through the most cost-effective solution, whether that means a partial salvage or finding a reliable, affordable retail upgrade.

Can you handle priority or rush turnaround work?

If you have a critical ABRSM grade exam, a theatrical production curtain call, or a studio booking deadline approach, please alert our workshop technicians immediately upon arrival. We proactively rearrange scheduling blocks to help accommodate emergency gig setups whenever possible.

Ready to book your instrument inspection?

Whether you need an emergency check before a concert performance or basic routine cleaning, our workshop is structured to deliver fast turnarounds and professional results.

Contact Our Workshop Team

Workshop Location & Drop-offs:

Instruments can be brought directly to our trade counter: EV-ENTZ Music, Crawford Street, Newport, South Wales, NP19 7AY. We are open Monday to Friday from 09:00 to 17:30 with dedicated customer parking available nearby for easy loading of heavy or bulky gear (such as drum kits and bass amplifiers).